Privacy Policy

Last updated: May 3, 2026

1. Introduction

Luxury Leads AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information:

• Name and email address
• Company/Agency name
• Phone number (optional)
• Payment information (processed securely by Paddle)

Lead Data:

• Visitor conversations with AI assistant
• Contact information provided by leads (name, email, phone)
• Budget and property preferences
• Timestamps and session data

Technical Data:

• IP addresses
• Browser type and version
• Device information
• Usage analytics

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Process your transactions and send notifications
• Improve and optimize the Service
• Send you updates and marketing communications (with your consent)
• Respond to your requests and provide customer support
• Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Paddle (payments), SendGrid (emails), OpenAI (AI processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure database storage
• Password hashing
• Regular security audits

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Lead data is retained for 12 months unless you request deletion.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Lodge a complaint with a data protection authority

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our Service uses third-party services that may collect information:

• Paddle: Payment processing
• SendGrid: Email delivery
• OpenAI: AI conversation processing

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: yasar.ai.leads@gmail.com

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